U9member takes your privacy and personal data security very seriously. This Privacy Policy explains how we collect, use, and protect your information using the latest encryption and industry-best security practices.
Last Updated: January 2026
All personal data and transactions are protected with bank-grade encryption.
Your data is never sold or shared with external parties without your consent.
You have the right to access, correct, or delete your personal information at any time.
U9member takes the responsibility of protecting user privacy extremely seriously. This Privacy Policy clearly explains how we collect, store, use, and protect your personal information when you use our platform.
This policy applies to all services provided by u9member, including the website, mobile app, customer support services, and all related communication channels. We operate in compliance with applicable data protection requirements and are committed to maintaining the highest standards in managing your personal data.
We understand that your trust is our most valuable asset. Every data-related decision we make always prioritizes your interests and security as a trusted u9member.
U9member only collects information that is strictly necessary to provide you with the best service. The following are the categories of information we may collect:
| Data Categories | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Data | Account verification and KYC | Throughout the active account period + 7 years |
| Financial Data | Transaction processing and fraud prevention | Throughout the active account period + 7 years |
| Technical Data | Platform security and experience improvements | 12 rolling months |
| Communication Data | Customer support and complaint records | 3 years from the date of communication |
| Cookies | User preferences and analytics | Up to 24 months or until deleted by the user |
Every piece of information we collect has a clear and legitimate purpose. u9member uses your data for the following purposes:
Aggregated and anonymised usage data helps us understand how players use the platform, where technical issues arise, and how we can make the gaming experience more enjoyable and seamless for all members in Malaysia.
Your data security is our number one priority. u9member continuously invests in the latest security infrastructure to ensure your information is always protected.
U9member does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. However, in certain limited situations, we may need to share some of your information with the following parties:
We partner with payment service providers including DuitNow, FPX, Touch 'n Go, GrabPay, and Boost to process your financial transactions. These providers only receive the information necessary to process payments and are bound by strict confidentiality agreements with u9member.
U9member may be required to disclose certain information when mandated by law, court order, or direction from a relevant authority. This includes investigations related to money laundering, fraud, or other criminal activities. In such cases, we will disclose only the minimum information necessary and will notify you where permitted by law.
Game and platform technology providers working with u9member may receive statistical game data that cannot be used to personally identify you. All our technology partners are bound by strict data protection agreements.
As a u9member user, you have full rights over your personal data. We respect and facilitate the exercise of the following rights:
You have the right to request a copy of all personal information we hold about you. This request will be processed within 30 working days and provided in a readable format.
If any of your personal information is inaccurate or out of date, you have the right to request an immediate correction. Contact our support team and we will update your records within 7 working days.
You have the right to request deletion of your personal data under certain circumstances, particularly when that data is no longer needed for its original purpose. Please note that some data may need to be retained for legal compliance purposes even after account closure.
You may object to the processing of your data for direct marketing purposes at any time. You may also withdraw any previously given consent for promotional communications.
To exercise any of the above rights, contact the u9member customer support team via live chat on the platform. We will verify your identity before processing any data-related request to ensure the security of your information.
U9member uses cookies and similar technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are required for the platform's core functions such as login sessions, language preferences, and account security. Without them, the platform cannot operate properly. Essential cookies cannot be disabled.
These cookies help us understand how users interact with the platform — which pages are most popular, where technical issues occur, and how long users spend in certain sections. All data is collected anonymously and used solely to improve the user experience.
These cookies save your preferences such as preferred language, display settings, and game choices so you don't have to reconfigure them every time you log in.
You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the u9member platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The u9member data protection team is available to assist you 24 hours a day, 7 days a week.
If you are not satisfied with our response to your complaint, you have the right to escalate it to the relevant data protection authority. u9member is committed to resolving all privacy complaints fairly and transparently within a reasonable timeframe.
Six core data protection principles we uphold every day
The same 256-bit SSL technology used by the world's leading banks protects all data transmitted between your device and u9member servers.
Your data is stored in certified data centres with multi-layered physical and digital security controls. Access to our servers is restricted to authorised, trained personnel only.
The "need-to-know" principle ensures that only staff who genuinely require access to your data to perform specific duties are authorized to do so.
Independent security experts conduct regular penetration testing and audits to identify vulnerabilities before they can be exploited by unauthorized parties.
You have full control over the communications you receive. Easily unsubscribe from promotional emails or notifications through your account settings.
Our automatic backup system ensures your data is never lost. Your transaction records and account history remain complete and accessible at all times.
This Privacy Policy should be read alongside other documents that form the complete framework for using the u9member platform:
Register your u9member account today and enjoy over 1,000 games with the peace of mind that your privacy is always protected. A safe, transparent platform trusted by players across Malaysia.
* For individuals aged 18 and above only. Please play responsibly.